Orders are processed within 2–3 business days.
Standard Shipping — $9.99
Estimated delivery time: 7–20 business days, depending on destination and carrier.
Express Shipping — $14.99
Estimated delivery time: 5–10 business days, depending on destination and carrier.
Delivery times begin after processing is completed.
All orders include a tracking number with real-time updates.
If tracking does not update immediately, please allow 3–7 business days for the carrier to scan and show movement during peak periods.
Carrier delays, customs inspections, weather conditions, and seasonal demand may affect delivery times.
MARCIVO cannot file disputes with carriers unless a package is officially confirmed as lost.
If your package is marked “Delivered” but not received, please contact us within 7 days so we can assist you promptly.
MARCIVO is not responsible for orders shipped to incorrectly entered addresses.
If the order has not yet shipped, we can update the address upon request.
Please contact us first so we can verify delivery details and assist with the carrier.
Please contact our support team before filing a chargeback.
Chargebacks filed without contacting us may delay resolution and result in additional processing fees.
✉️ support@marcivo.com
⏱ Response time: Within 12 hours
